Whilst we use all reasonable efforts to ensure that the information published on this website is accurate, current, and complete at the date of publication, no representations or warranties are made (express or implied) as to the accuracy, currency or completeness of such information. We cannot accept any responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website or any other website to which it may be linked.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the website.
These terms and conditions only cover the website you are currently browsing. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control.
We own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use of reproduction of the material or content is strictly prohibited.
You may not create any link to, or frame, this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
There is no guarantee that any e-mail you send will be received by us, or that the confidentiality of that e-mail will be maintained during internet transmission.
Any disputes arising from the use of this website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.
International transfers of personal information
As the Internet can be accessed worldwide, if you are visiting the site from outside the UK, your visit will necessarily result in the transfer of information across international borders. By visiting this site and communicating electronically with us you are consenting to these transfers.
Remember to close down all browser windows when you finish using the website. In fact, if you share a computer with someone else or use a public system (e.g. library, in your office, internet café) then we advise you to shut down the computer. This will help ensure any personal information stored temporarily in the computer's memory is lost.
Our Complaints Policy
We are committed to providing an extremely high level of service to all our clients. However, if something goes wrong, we need you to tell us about it so that we can improve the quality of our services as fairness is the central value that underpins our company. We sincerely hope that you will have no reason to complain however should this be the case, we are committed to resolving complaints in a fair and professional manner.
James Estate Agents are a member of The Property Ombudsman Scheme for redress.
What happens next?
If you have a complaint, please contact us with the details.
We will send acknowledgement of your complaint within 3 days of its receipt, enclosing a copy of this procedure.
Investigation into your complaint will be completed within 14 days of sending acknowledgement.
You will then be invited to a meeting where we can hopefully resolve your complaint. Within 3 days, you will be sent a copy of the agreements made at that meeting.
If you would rather deal with your complaint by correspondence or email, we will send you details of our findings and suggested solutions.
If you are not satisfied with the result, you can refer your complaint to the Property Ombudsman.