What People Say

Listening to people is at the core of our business… And here at James we make sure that we listen carefully.

Good listening helps us match up the right people to the right properties and good listening leads to a better understanding when difficult situations arise during the process.

At James we really believe that we can only get better at what we do by taking on board what people say about our service…

We are also delighted when people say nice things about working with us – after all that’s human nature! So we really appreciate when people take the time to say thanks and make positive comments… Check out ‘What People Have Said’ below, where we have shared our clients thoughts with you.

It’s funny that such comments actually motivate us as a team to do even better rather than rest on our laurels… Let’s hope that when you have called on us you will also want to join our collection of very satisfied clients…

“Catherine, we’d like to thank you for your continued support and patience with our purchase. You have gone over and above with helping us at the other end with your enquiries with the solicitor at the bottom. Had you not stepped in and helped speed up tje whole process I fear we would not have made it to exchange, but thanks to you here we are, relaxed and looking forward to life in our new home. Please thank everyone in the office who has been involved with our moving journey.” Rachel K

“Thank you to Catherine and the team for the efficient and professional standard shown throughout to us sellers of the property. It is clear Catherine and James know the area they are working in, can advise on local property conclusions and trends for the area. James are a credit to Croxley ! They embody community spirit as the service they provide is not just professional as one would expect from an estate agent but something which really stood out was care and compassion shown to the client as they very much understood their client needs. Thank you once again and I wouldn’t hesitate recommending them.” Miss H

“Everyone was really cheerful and helpful, the process went through speedily and flawlessly thanks to Catherine and the Team” Mr B

“We have been so impressed with how you have gone out of your way to ensure that our purchase kept progressing – proactively dealing with any issues that came up and making sure that everyone was kept informed of progress. It has become very clear to us the difference a good estate agent can make to ensure that a chain doesn’t fall through and we would love to use James in the future as we have absolute confidence in your ability to make sure everything runs smoothly.” Miss S & Mr F

“Catherine, I’d just like to say thank you to you personally for the way you have dealt with this purchase – right from the beginning you have handled proceedings in a friendly , helpful way – efficient but not pushy (which cannot be said for all Estate Agents!) I appreciated being able to talk various things through with you . As they say ‘It’s been a pleasure doing business with you!’ I’m sure we’ll be in touch again in the future, in the meantime I wish you a very pleasant summer!” Mrs A

“Catherine, you are a little superstar, Thank you so much for keeping me calm and for being there to just reassure me. I Feel like you were more of a friend, than a Sales Manger. You are remarkable, a million thank you’s are not enough. Love from, Mrs G

“A big thank you to all concerned for your patience and courtesy over the duration of this prolonged chain” Mr & Mrs N 

“The team at James Estate Agents helped me enormously with a complicated sale. Special thanks to Catherine who acted as go between and held everything together from beginning to the end.” Mr. J. B

“To all the team- A massive thank you to you all, for everything you have done for us from beginning to end. You have all played a part in our sale at some point. We couldn’t have done it without you all. ” Kind Regards, Mr & Mrs G

“Just wanted to say ‘thanks’ for helping us move so quickly with the purchase of Queen Adelaide. Just 5 weeks from initial viewing to actual completion! We have settled very quickly and feels like we have been here for years! We wish you all the very best for the future” Mr & Mrs B.

“Catherine (an absolute star) – Thank you so much for all your efforts over the past few weeks, I cannot tell you how grateful I am. Without your professionalism, helpfulness etc (plus putting up with my constant chasing) it would have been a nightmare. If you ever need recommending etc just let me know. Thanks once again!” Chris E

“James Estate Agents,  just keep doing what you do- Outstanding customer service. The Moving Box Pack was an absolute God send. Percy, your whole team are a complete asset to your company” Mr G.

“Hi to Everyone.  Just wanted to say a huge thank you to you all for selling our house on Sherbourne Way.  You are a “terrific team” and I’m so glad you are having a good season let’s hope it’s not over yet .” Mr &  Mrs S

“Dear Percy – I am writing to express my gratitude with the recent sale of my property. Each step of the entire process has been straight forward, stress-free and efficient. The initial engagement, sales publications and management of viewings was first class, and the after sales care provided by your team inspired confidence that we feel was pivotal in the successful completion of our property. Thank you for all of the help from the whole James team.”  Mr W

“To all staff – Thank you for your professionalism, guidance and help in achieving what we thought would be only a pipe dream, at the outset. We’re all totally delighted (gross understatement) with this amazing house and unbelievable garden.”  Mr & Mrs M

“To Percy and Staff, Thank you for all your help in making the purchase of our dream home as smooth as possible. There were stressful times along the way, but you were always there when we needed you to resolve any issues. You make light work of a very difficult task. It was very much appreciated. Thanks a million.”  B J P & S

“To all at James, a huge thank you for all your hard work with the sale of our property. We couldn’t have done it without you all”  Mr & Mrs B

“Dear Percy and your fantastic team, just to say thank you for your professional care and attention throughout the sale of my property.”  Mrs M

“To Percy and all the Sales team, thank you for being so professional, efficient, kind and caring in dealing with our move. You took all the worry away from us!”  Mr & Mrs R

“To all the team, many thanks for all your hard work and dedication it all paid off in the end. I am sure I will be very happy in my new little house.”  C

“To all you lovely folk, many thanks for all the work entailed by you in selling our home. Grateful to you all.”  B & C

“To all the team at James, we would like to express our thanks for all your help and encouragement and the fact we felt you were there to help us during our move.” Mr & Mrs W